Course Overview

IT support specialists are essential to an organization's development and upkeep of its diverse technological platforms. With professional training from Microsoft, one of the biggest tech firms in the world, get ready for a new career in this in-demand industry. Over the next ten years, information technology (IT) jobs in the US are expected to rise far faster than jobs in other occupations.

An IT support professional's responsibilities include managing software, networks, and computer systems. The utilisation of Microsoft 365 by 60% of Fortune 500 firms to enable their employees makes IT support skills development crucial for those in this profession. You'll gain a solid foundation in IT support foundations, networking, software, hardware, and data backup, cybersecurity, Microsoft 365 ecosystem, and troubleshooting diagnostics through a combination of videos, tests, and practical exercises.

The essential job skills needed for IT support specialist employment have been specifically linked to this programme. You will be able to apply what you have studied in each course by finishing an assignment that mimics scenarios that an IT support professional could encounter in the real world. Additionally, you will finish a final capstone project in which, in the role of an IT support professional, you will solve a fictitious IT-related business problem. As part of the project, participants will practise in a real-world setting with regard to software selection, setup, maintenance, upgrading, network connectivity, and security. A capstone project showcasing the abilities of an IT support specialist is also included. In order to examine and diagnose IT issues and suggest remedies, the project entails looking at diagnostic tools, documenting an updated proposal, taking business use into account, and employing numerous diagnostic outputs.

What you'll learn

• Software Configuration
• Network Protocols
• Computer hardware
• Cloud Computing
• Troubleshooting

Requirements

• Basic knowledge of IT Support.
• A computer or laptop with internet connectivity.
• Learn about Microsoft IT Support in three months.
• Flexible work schedule.

AccessTo Career Resources with a Microsoft IT Support Certificate Course

Enroll Free

Enhanced Employability:

An outstanding Microsoft IT Support Certificate that increases your chances of landing the best jobs.

Competitive Advantage:

An opportunity to stand out from the competition and make a more significant impression on potential employers.

Skill Validation:

Robust validation of your IT Support skills confirms that you can complete all related tasks.

Networking Opportunities:

The Microsoft IT Support Certificate course provides ample networking opportunities for participants. Learners can connect with classmates and industry professionals through cooperative exercises, group discussions, and interactive seminars.